- جدة - المملكة العربية السعودية
- +966594441820
- info@master-mark.com
Not achieving strategic goals
Not achieving revenue or cost efficiency targets
Below industry average company growth
Lack of clear roles and responsibilities
The perception that the company doesn't have formal processes
LASER FOCUS
Vague focus brings vague results.
Insights empower teams.
Empowered teams make better decisions, with more focus.
Our methodology gets your teams to share the same laser focus of how your current process works (the "as-is process").
INSIGHT
The power of insight is simplification. And that is the path to success.
Your people know what "good" looks like. We ask questions, debate issues and consolidate thoughts to get a single view of the best possible "to-be" process.
VISUAL
We map with images, which makes process make sense to everyone.
Visual data is processed
60000 times faster by the brain than text.
LASER FOCUS
Vague focus brings vague results.
Insights empower teams.
Empowered teams make better decisions, with more focus.
Our methodology gets your teams to share the same laser focus of how your current process works (the "as-is process").
INSIGHT
The power of insight is simplification. And that is the path to success.
Your people know what "good" looks like. We ask questions, debate issues and consolidate thoughts to get a single view of the best possible "to-be" process.
VISUAL
We map with images, which makes process make sense to everyone.
Visual data is processed
60000 times faster by the brain than text.
An image-rich storyboard of your goals, and what needs to happen to attain them. Without good execution, strategy is only a plan, an intention. Developing a strategy is easy. Executing it is the problem.
BRIDGE the Strategy-to-Execution gap with a Business Destination Map®.
Short on time? Skip the BDM® and do a Business X-Ray: In only 90 minutes unpack the value chain of your business and identify exactly which areas need improvement with a set of prioritized activities to make that improvement happen.
The Challenge
The company was growing rapidly with staff based across continents
Process know-how was in the heads of a small group of subject matter experts
New staff members needed to be onboarded rapidly in “our way” of doing things
Teams needed to align on hand-over and sign-off controls
Needed to standardise processes across regions
What we did
Held a workshop with senior management to map the value-chain, identified process areas to be mapped
Conducted a series of process storyboarding workshops to document process, introduce controls and standards
Created a framework showing all critical elements of the operations, from client prospecting to delivery and service
The Outcome
The client facing operational processes were documented in storyboard format using VizPro®
Aligned on standards, inputs, outputs and sign-off points in processes
Clearly articulating hand-offs between processes
A framework, supported by detail process storyboard of the client facing operations enabling quick onboarding for new staff and setting clear standards for all to follow – all picture based without lengthy documents to read!
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